SALON POLICIES

BROW & LASH APPOINTMENTS ARE TO BE SCHEDULED VIA OUR ONLINE PORTAL ONLY
-  NO EXCEPTIONS, NO WALK INS ACCEPTED

PLEASE READ CAREFULLY

Appointments requires a credit card on file to secure your booking. Some services requires deposit, that will be subtracted from total balance. Preparing for brow or lash services it is preferred that you come with no makeup.

 Please don’t bring anyone with you to your appointment or you may be turned away. 

STORE POLICIES

PRODUCT return / exchange

We accept returns of domestic orders within 30 days of the date the order was shipped.

Returns will be subject to a $9 return shipping fee, which will be deducted from your refund.

Outbound shipping fees from the original order are not refundable.

Products must be returned unused in their original condition. Please include the original order packing slip in your return package. 

We reserve the right to refuse returns that show signs of use, which renders item(s) non-returnable as it failed to meet the above criteria.

Products marked Final Sale cannot be returned.

International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer. 

EXCHANGE:  At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at brow@ducheszbrowsz.com and placing a new order for the new item. Once your return is received and processed, you will receive a refund back to your original payment method.

SHIPPING POLICY

  • All shipping will be via USPS Priority Mail with insurance & tracking. 

    • Orders are processed in order of receipt, an expedited order will take priority.

  • USPS Priority Mail is 2-3 day delivery, however USPS doesn't absolutely guarantee that delivery time frame. If you have had issues with your post office, please consider setting mailing to your job. 

  • All CUSTOM ORDERS ships via UPS 2 Day Signature Required. 

  • PLEASE DOUBLE, TRIPLE CHECK YOUR ADDRESS. DUCHESZ BROWSZ is not responsible for wrong addresses submitted by customers. 

    • Is your address different then your billing address?

    • Have you moved recently?

    • Do you have an apartment or suite number?

 

 

We are here to help you make this process seamless, reach out via email, DM or chat now box on the website for assistance.

Many Thanks, DUCHESZ BROWSZ

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